Refund policy

RETURNS & REFUNDS POLICY

We want you to be satisfied with your purchase from LIV MONUMENT. This policy explains your rights and the procedure for cancellations, withdrawals, returns, damaged or defective items, and refunds.

LIV MONUMENT is operated by NORYX LAB s.r.o.

1. EU RIGHT OF WITHDRAWAL

If you are a consumer in the European Union and purchase goods online, you generally have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, receive the goods.

If goods from the same order are delivered separately, the withdrawal period begins on the day you receive the last item.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You may do this:

- through the Returns & Cancellations option available on our website or in your customer account;
- through our Contact page; or
- by emailing us at info@livmonument.com.

You do not have to use a particular form or customer account. A clear statement that you wish to withdraw from the purchase is sufficient.

After notifying us, you must return the goods without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.

2. PLEASE CONTACT US BEFORE SENDING A RETURN

Do not send a return before contacting us.

Return locations may differ depending on where your order was produced and fulfilled. After receiving your return request, we will provide you with the appropriate return instructions and return address for your specific order.

An address printed on the parcel, shipping label, or packing slip should not automatically be treated as the correct address for a voluntary return.

Please do not send returns to our registered business address unless we specifically instruct you to do so.

3. RETURN SHIPPING COSTS

If you exercise your statutory right of withdrawal because you changed your mind, you are responsible for the direct cost of returning the goods, unless we expressly agree otherwise.

Some canvas products may be large or oversized, and return shipping costs can therefore be significantly higher than ordinary parcel postage. Where required by applicable consumer law, information or an estimate concerning such return costs will be provided before purchase.

We recommend using a trackable shipping method and retaining proof of shipment until your return has been completed.

If an item is defective, damaged, or does not correspond to your order, please contact us before returning it. Where applicable law requires us to bear the cost of resolving a defective or non-conforming product, you will not be charged the necessary return shipping costs.

4. REFUNDS FOLLOWING WITHDRAWAL

If you validly exercise your right of withdrawal, we will refund the payments received from you for the returned goods.

Where you paid for delivery, the refund will also include the cost of our standard delivery option. If you selected a more expensive delivery method, such as express shipping, we are not required to refund the additional amount above the cost of standard delivery.

If standard shipping was provided free of charge, there is no separate original shipping charge to refund.

We will issue the refund without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold the refund until:

- we have received the returned goods; or
- you provide evidence that you have sent the goods back,

whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise expressly agreed.

5. CONDITION OF RETURNED GOODS

You may inspect the goods only to the extent reasonably necessary to establish their nature, characteristics, and functionality, similarly to how you could inspect them in a physical store.

You may be responsible for any reduction in value caused by handling the goods beyond what is necessary for that purpose.

Please return the item in appropriate protective packaging to reduce the risk of damage during transport.

6. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact us as soon as reasonably possible at:

info@livmonument.com

Please include:

- your order number;
- a description of the problem; and
- clear photographs showing the item, packaging, and damage or defect where relevant.

Please do not return the item unless we ask you to do so.

After reviewing the issue, we will provide the appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include replacement, repair where appropriate, a price reduction, or a refund.

Nothing in this policy limits your mandatory legal rights relating to defective or non-conforming goods.

7. CANCELLATIONS BEFORE FULFILLMENT

If your order has not yet entered production or fulfillment, it may be possible to cancel it.

Please submit a cancellation request as soon as possible through your customer account, our Contact page, or by emailing info@livmonument.com.

Because our products are produced on demand and fulfillment may begin shortly after an order is placed, we cannot guarantee that a cancellation request can be completed once production has started.

If cancellation is no longer possible, any applicable statutory right of withdrawal remains unaffected.

8. MADE-TO-ORDER AND PERSONALIZED PRODUCTS

Our standard LIV MONUMENT artwork may be produced only after an order is placed. The fact that a product is produced on demand does not by itself mean that the statutory EU right of withdrawal is excluded.

However, the right of withdrawal may not apply to goods that are:

- made to the customer's individual specifications; or
- clearly personalized for the customer,

where the applicable consumer-law exception applies.

Examples may include a product created using a customer's own photograph, name, text, individually requested design, or other customer-specific customization.

Choosing from standard options offered in our store, such as a standard size or other predefined variant, does not automatically make a product personalized.

9. RETURNS CAUSED BY AN INCORRECT ADDRESS OR UNCLAIMED DELIVERY

You are responsible for providing a complete and accurate delivery address when placing your order.

If a parcel is returned because the address provided was incorrect, incomplete, delivery was refused, or the parcel was not collected, please contact us.

Depending on the circumstances, additional shipping costs may apply if the order needs to be shipped again.

This section does not affect your statutory rights where the delivery problem was caused by us or by the carrier rather than by information supplied by you.

10. REFUND PROCESSING TIME

Once we issue a refund, the time required for the money to appear in your account depends on your bank, card issuer, or payment provider.

Although we process approved refunds promptly, the financial institution may require additional business days before the refund appears on your statement.

11. RETURNS OUTSIDE THE EUROPEAN UNION

Customers outside the European Union may have different statutory rights depending on their country, state, or province.

Where mandatory local consumer law provides rights that are more favourable than this policy, those mandatory rights will apply.

12. CONTACT

For cancellations, withdrawals, returns, damaged products, or refund questions, contact:

LIV MONUMENT
Email: info@livmonument.com
Website: www.livmonument.com

Please include your order number whenever possible.

13. MODEL EU WITHDRAWAL STATEMENT

EU consumers may use the following wording, although its use is not mandatory:

To LIV MONUMENT / NORYX LAB s.r.o.:

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number:
Goods:
Ordered on / received on:
Customer name:
Customer address:
Date: